Corrections Policy

Explains how ToolZipper receives, verifies, prioritizes, corrects, and records content errors and update requests.

This document explains how ToolZipper receives, verifies, corrects, and records errors in its content.

Errors that can affect user decisions are treated with higher priority. Even minor issues are tracked when repeated problems may reduce trust.

Effective date: March 3, 2026 / Last updated: April 4, 2026

1) Correction principles

Speed: We prioritize errors that can affect user decisions.
Accuracy: We check supporting evidence before and after revision.
Transparency: Material corrections should remain visible or traceable.
Prevention: Repeated errors are fed back into our review checklist.

2) Scope of correctable issues

The following are within scope for correction.

Key eligibility, rate, deadline, or reference-date errors
Broken official links, 404 links, or wrong references
Misleading interpretation or explanation that could cause a material misunderstanding
Translation differences that change the meaning of a page
Clear typos, unit mistakes, or labeling mistakes

Reports about user-generated comments or rights-related complaints are handled on a separate track from editorial corrections.

3) How to report an issue

Error reports can be submitted through the contact page. Please include the page URL, the problematic text or location, supporting evidence, and the likely user impact if possible.

The URL of the affected page
The incorrect sentence or screen location
Supporting evidence such as an official source or law
The likely impact on interpretation or action
If it concerns a comment, the time or location of the comment
If it concerns a rights issue, an explanation and supporting material

4) Priority levels and target response times

Priority	Example	Initial response	Target fix
Critical	Major eligibility, amount, or deadline error with practical harm risk	Within 24 hours	Within 48 hours
High	Missing key condition, major link issue, or major translation mismatch	Within 48 hours	Within 3 business days
Standard	General explanation issue or interpretation needing clarification	Within 3 business days	Within 7 business days
Minor	Typos, wording, or minor formatting mismatch	Within 7 business days	Next scheduled update

5) Verification and correction process

Intake and duplicate check
Fact-checking against official or primary sources
Drafting the revised text and any needed explanatory context
Reviewing links, numbers, dates, and language consistency
Publishing and re-checking the live page
Recording the correction when the change is material

Reports involving comments, impersonation, privacy exposure, or other rights-related concerns may be handled on a separate urgent moderation path.

6) Notice and recordkeeping

Material corrections should be visible or traceable for users.
Where practical, we note the revision date and scope.
Localized pages should be synchronized so the meaning does not diverge.
Repeated issue types may trigger updates to editorial rules or review checklists.

7) Requesting re-review

If you believe a correction is incomplete or you have additional evidence, you can request a re-review through the same contact path.

Related writing standards are described in the Editorial Policy.

Last updated: 2026/04/05